Careers

IT Support Specialist I – Full-time
St Louis Park, MN

Ideal candidates will have strong customer service skills coupled with a breadth of technical skills.

Job Duties Include

• Document, troubleshoot, and resolve service tickets for PC’s, Apple computers, printers, MFPs, and some networking equipment.
• Provide prompt communication to clients.
• Create and publish documentation in the knowledge base.
• Monitor service boards and work service requests or route to appropriate team members.
• Approach technical issues with root cause discovery and resolution in mind.

Qualifications

• Two (2) years prior customer service experience required.
• Design, Implementation and Support of Local and Wide Area Networks.
• Ability to setup and support servers for small business including Exchange, DNS, print server, SharePoint.
• Experience implementing virtualized servers and desktops.
• A+ certification preferred
• MCSE and CCNA certifications preferred
• Aptitude for creative and alternative solutions.
• Good judgment and technical common sense.
• Strong attention to detail and follow through skills.
• Excellent customer service, communication, and troubleshooting skills.

Paid training provided.